Chi tiết thông tin tuyển dụng "Technical Support Engineer"
Mức lương
18 - 30 triệu VNĐ
Địa điểm
Hồ Chí Minh
Mô tả công việc
We are iTechwx, established in mid-2022, with a dedicated team of 500 - 1000 employees operating across Ho Chi Minh City and Ha Noi City. We are also strategically planning to expand our presence to other regions within Vietnam in the near future. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
***Are you passionate about helping others and have a deep understanding of Microsoft products?
At iTechwx, we specialize in four products: Microsoft Dynamics 365, Azure, Windows Commercial, and Office 365. Here's a brief introduction to each:
• Microsoft Dynamics 365: A comprehensive suite of business applications designed to help you manage customer relationships, streamline operations, and drive growth.
• Microsoft Azure: Microsoft's cloud computing platform, offering a wide range of services including computing, analytics, storage, and networking to help you build, manage, and deploy applications on a global scale.
• Microsoft Windows Commercial: A robust operating system tailored for business environments, providing enhanced security, productivity, and management features to support your enterprise needs.
• Microsoft Office 365: A suite of productivity tools including Word, Excel, PowerPoint, and more, designed to help you collaborate and work efficiently from anywhere.
YOU WILL:
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
***Are you passionate about helping others and have a deep understanding of Microsoft products?
At iTechwx, we specialize in four products: Microsoft Dynamics 365, Azure, Windows Commercial, and Office 365. Here's a brief introduction to each:
• Microsoft Dynamics 365: A comprehensive suite of business applications designed to help you manage customer relationships, streamline operations, and drive growth.
• Microsoft Azure: Microsoft's cloud computing platform, offering a wide range of services including computing, analytics, storage, and networking to help you build, manage, and deploy applications on a global scale.
• Microsoft Windows Commercial: A robust operating system tailored for business environments, providing enhanced security, productivity, and management features to support your enterprise needs.
• Microsoft Office 365: A suite of productivity tools including Word, Excel, PowerPoint, and more, designed to help you collaborate and work efficiently from anywhere.
YOU WILL:
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools. Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
Yêu cầu công việc
OUR IDEAL CANDIDATES:
• Proficient in English (4 skills)
• Available to work night shifts
• Freshers are welcome with a good learning ability and working attitude
• Customer service-oriented
• Experience/Knowledge in IT industry skills is a plus
WHY US?
• Competitive salary depending on experience: 18-30,000,000 VND GROSS (depends on your performance in the interviews)
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.
• Proficient in English (4 skills)
• Available to work night shifts
• Freshers are welcome with a good learning ability and working attitude
• Customer service-oriented
• Experience/Knowledge in IT industry skills is a plus
WHY US?
• Competitive salary depending on experience: 18-30,000,000 VND GROSS (depends on your performance in the interviews)
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.
Quyền lợi được hưởng
Salary at 100% during the probationary period 90% contribution of the gross salary to social insurance An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance+500,000 VND food allow
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Laptop provided.
Activities: Birthday party, Employee engagement activities
Once a year
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Laptop provided.
Activities: Birthday party, Employee engagement activities
Once a year
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
Công ty TNHH ITECHWX
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Quy mô
Từ 10 - 25 nhân viên Nhân viên
Địa chỉ
Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM
