Mô tả Công việc
ROLES:
· This role supports post-sale integrity, ensures service quality and helps protect the brand's reputation.
· You will act as a key connection between the boutiques and the Brand Office, responsible for verifying customer information, monitoring sales behavior, responding to client inquiries/reviews and ensuring service quality aligns with brand standards.
· The main objective is to ensure that every client interactation and transaction reflects the brand's core values of professionalism, excellence, transparency, and integrity.
RESPONSIBILITIES:
1. Client Follow-Up & Verification
Call or text clients -1 week post-purchase
Check product condition and service experience
Discreetly confirm the buyer's authenticity
Respond to client inquiries via phone, email, and messaging platforms; acknowledge and follow up on feedback or concerns.
​Monitor and respond to Google reviews and other online feedback in line with brand tone and guidelines.
Weekly reports to ABM/BM
2. Sales Behavior Review
Audit/Review sales messages (Zalo, WhatsApp, iMessage) after purchase.
Flag inappropriate conduct, high-pressure tactics, or duplicate clients
Provide constructive feedback summaries to ABM/BM to support improvement without harming morale.
3. Document Cross-Check
Match key sales records:
- Approved vs. actual clients
- System names vs. invoice names
Compile Monthly summary reports
Check CRM data accuracy and mandatory field completion.
4. Camera & In-Store Conduct Monitoring
Review security footage
Ensure SOP compliance and detect any suspicious in-store activity
Document and escalate any issues
Success in This Role Looks Like
Clients feel heard and supported after purchase
Sales misconduct is identified early without harming morale
Service quality improves across boutiques
The brand office gains visibility to protect standards and reputation

Yêu Cầu Công Việc
1. Qualification:
· College, Bachelor's degree or relevant certificate.
2. Experience:
· Experience in customer service, telesales, or quality control preferred
3. Skill / Competence:
· Clear, confident phone communication
· Comfortable with detailed, high-volume review work
· Strong attention to detail, discretion, and ethics
· Proficiency in MS Office
· Good in communication, reading both English & Vietnamese.