Chi tiết thông tin tuyển dụng "Operations Analyst"
Mức lương
Thương lượng
Địa điểm
- Havanna Tower, Hàm Nghi, Bến Thành, District 1, Ho Chi Minh City, Vietnam
Mô tả công việc
We're looking for two (2) proactive Operations Analysts to set up, run, and continuously improve our data operations. You'll keep pipelines and portals reliable, ensure lead flows and enrichments are timely and accurate, and produce clear operational reporting so our telesales and product teams can move fast with confidence. You'll work closely with analysts, engineers, and operators to identify issues early, address root causes, and elevate operational excellence.
What You'll Do
• Configure and maintain lead intake, routing, and enrichment flows.
• Own daily lead allocation/reallocation to meet SLAs.
• Run enrichment jobs and health checks; resolve anomalies quickly.
• Reconcile AGI product data (inputs, outputs, transactions) and close mismatches.
• Maintain the telesales portal (access, views, widgets, permissions).
• Ship daily/weekly ops dashboards; set alerts for freshness, volume, and error rates.
• Keep SOPs/runbooks current; drive RCA and prevention for data issues.
• Propose small process/tooling improvements to reduce manual work.
Yêu cầu công việc
Solid SQL (joins, windows, aggregations) and spreadsheets; one BI tool (Metabase/Power BI/Tableau/Looker).
Basic ETL/ELT knowledge; able to read job logs and triage incidents.
Meticulous, responsive, calm under pressure; strong ownership mindset.
Clear written updates and concise documentation.
Quyền lợi được hưởng
Competitive compensation, including 13th-month salary and performance bonuses.
Chăm sóc sức khoẻ
Comprehensive health care for you and your dependents.
Nghỉ phép có lương
Generous leave policies and flexible work hours.
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Cách thức ứng tuyển
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Thông tin công ty
Giới thiệu
CÔNG TY CỔ PHẦN TRUSTING SOCIAL - AI Fintech Trusting Social
But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.
As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do and agility in execution.
We place great importance on doing what is right, what is best and what is innovative. And we are seeking people to champion these values and beliefs as we grow. If you are smart, driven and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to make an impact.
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