Chi tiết thông tin tuyển dụng "IT Support Specialist (Windows Environment)"
Mức lương
18tr-24tr ₫/tháng
Địa điểm
- 12th Floor, Opal Tower 92 Nguyen Huu Canh, Ward 22, Binh Thanh District, HCMC.
Mô tả công việc
Your role & responsibilities
1. Provide technical support to Microsoft consumers:
- Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
- Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
- Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
- Adhere to service level agreements (SLAs) and performance metrics.
- Proactively identify and escalate critical issues.
- Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
- Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
- Safeguard customer Personally Identifiable Information (PII) at all times.
- Maintain confidentiality of sensitive information.
1. Provide technical support to Microsoft consumers:
- Effectively communicate technical information and troubleshooting steps to Microsoft consumers via phone and email in English.
- Utilize strong knowledge of Windows system to diagnose and resolve customer issues.
- Clearly document customer interactions, resolutions, and knowledge gained for future reference and team knowledge sharing.
2. Maintain high-quality service delivery:
- Adhere to service level agreements (SLAs) and performance metrics.
- Proactively identify and escalate critical issues.
- Contribute to continuous improvement of support processes and knowledge base.
3. Ensure data security and compliance:
- Strictly adhere to Microsoft's Code of Business Conduct and data privacy guidelines.
- Safeguard customer Personally Identifiable Information (PII) at all times.
- Maintain confidentiality of sensitive information.
Yêu cầu công việc
Your skills & qualifications
1. Technical Skills:
- Proven experience in providing technical support to end-users (at least 1 year).
- Strong understanding of Microsoft Windows systems, especially Domain Service or Networking.
- Familiarity with IT troubleshooting methodologies and tools.
2. Communication & Interpersonal Skills:
- Excellent written and verbal communication skills in English (fluency required).
- Outstanding customer service skills with a focus on empathy, patience, and active listening.
- Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
3. Professional Attributes:
- Passion for technology and a desire to learn and grow within the IT industry.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Adaptability and flexibility to work in a fast-paced environment.
4. Shift Availability: Available to work rotating shifts as determined by the manager.
Benefits for you:
- Competitive salary depending on experience
- 90% contribution of the gross salary to social insurance from the company side
- Full salary during the probationary period
- 12 days of annual leave, 8 days of sick leave
- Annual Health Checkup
- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
1. Technical Skills:
- Proven experience in providing technical support to end-users (at least 1 year).
- Strong understanding of Microsoft Windows systems, especially Domain Service or Networking.
- Familiarity with IT troubleshooting methodologies and tools.
2. Communication & Interpersonal Skills:
- Excellent written and verbal communication skills in English (fluency required).
- Outstanding customer service skills with a focus on empathy, patience, and active listening.
- Ability to clearly and concisely explain technical concepts to technical and non-technical customers.
3. Professional Attributes:
- Passion for technology and a desire to learn and grow within the IT industry.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Adaptability and flexibility to work in a fast-paced environment.
4. Shift Availability: Available to work rotating shifts as determined by the manager.
Benefits for you:
- Competitive salary depending on experience
- 90% contribution of the gross salary to social insurance from the company side
- Full salary during the probationary period
- 12 days of annual leave, 8 days of sick leave
- Annual Health Checkup
- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Quyền lợi được hưởng
Nghỉ phép có lương
Competitive salary depending on experience
Đào tạo
90% contribution of the gross salary to social insurance from the company side
Khác
Full working equipment will be provided Annual Health Checkup
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
Competitive salary depending on experience
Đào tạo
90% contribution of the gross salary to social insurance from the company side
Khác
Full working equipment will be provided Annual Health Checkup
An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
Công ty TNHH ITECHWX
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Quy mô
Từ 10 - 25 nhân viên Nhân viên
Địa chỉ
Tầng 12, Opal Tower, 92 Nguyễn Hữu Cảnh, Quận Bình Thạnh, TP. HCM
