What is Azure A&I?
Azure A&I (Apps & Infrastructure) is the core team behind Microsoft Azure's foundational cloud services. It focuses on building and managing virtual machines, containers, and hybrid cloud solutions to help customers run applications, manage infrastructure, and improve performance securely and at scale. The team also drives innovation in cloud-native technologies and supports global operations through scalable, reliable systems.
Key Components
• Virtual Machines (VMs) - Provision, configure, and manage scalable computer resources for cloud workloads.
• Containers & Kubernetes - Build and orchestrate containerized applications using Kubernetes and open-source tools.
• Hybrid Cloud Solutions - Design and support infrastructure that integrates on-premises systems with Azure cloud services.
• IaaS Storage - Implement and optimize storage solutions for high-performance, secure data access across virtual environments.
• AI Infrastructure - Enable intelligent applications through Azure OpenAI, Machine Learning, and scalable AI platforms.
Who Uses It?
• Cloud engineers use Azure A&I to build and manage core infrastructure like virtual machines and containers.
• IT administrators rely on Azure A&I to maintain secure, scalable, and connected environments across hybrid cloud setups.
• Developers leverage Azure A&I services to deploy applications and integrate with modern DevOps workflows.
YOU WILL:
• Manage support tickets by reviewing customer issues, initiating contact to understand concerns, and keeping customers informed throughout the resolution process.
• Use provided tools and applications-such as diagnostic utilities, system logs, performance monitors, and proprietary platforms-to investigate and troubleshoot technical problems effectively.
• Resolve or escalate a variety of customer issues, document technical work and research promptly, and maintain accurate case records for transparency and knowledge sharing.
• Collaborate across teams and products to address moderately complex technical issues, leveraging cross-functional expertise to ensure thorough resolution.
• Participate in technical and non-technical training sessions to build proficiency in support topics and stay current with evolving tools and processes.
• Contribute to continuous improvement by identifying inefficiencies, suggesting enhancements to automated tools, and providing feedback on product and process improvements.
• Assist in post-incident reviews and root cause analysis to prevent recurrence as part of incident management participation.
• Create or update internal and external documentation to support customers and peers in resolving issues more efficiently.
• Other relevant tasks assigned by the management.

OUR IDEAL CANDIDATES:
Must Have:
• English Proficiency: Demonstrated fluency across all four language skills-listening, speaking, reading, and writing-with a proficiency level equivalent to IELTS Speaking 6.5+. Clear and effective communication in English is essential for both internal collaboration and client interactions.
• Technical Background: A solid foundation in IT or programming is required. This role involves working with technical systems and tools, so prior education or experience in a related field is essential.
• Work Schedule Flexibility: Willingness to work in rotating shifts, including night shifts, is required to support global operations and ensure 24/7 service coverage.
• Work Hours: This is a full-time position with a 5-day work week and 2 non-fixed days off. Each workday consists of 9 hours (8 hours of work and 1 hour for breaks).
Nice To Have:
• Customer Focus: A strong customer service orientation is a must, along with a results-driven mindset. Candidates with experience supporting international clients will be given preference, as this role often involves cross-cultural communication and service delivery.
WHY US?
• Salary ranges (Gross): from 19,000,000 VND
• Salary at 100% during the probationary period
• 90% contribution of the gross salary to social insurance
• An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days of annual leave and 8 days of sick leave)
• Training will be offered
• Full working equipment will be provided Annual Health Checkup
• Activities: Birthday party, Employee engagement activities.
OTHERS:
• Working location: 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City
• Working time: Rotation Shift, including: 5 days a week, 9 hours per day, including 8 working hours and 1 hour for rest