Chi tiết thông tin tuyển dụng "Fresher Technical Support (English or Chinese Fluent - Up to 24M)"
Mức lương
18 - 24 triệu
Địa điểm
- 1st Floor, S4-01 Tower, The Sun Avenue Building, No. 28 Mai Chi Tho Street, An Phu Ward, Thu Duc City
Mô tả công việc
What is Azure A&I?
Azure A&I (Apps & Infrastructure) is the core team behind Microsoft Azure's foundational cloud services. It focuses on building and managing virtual machines, containers, and hybrid cloud solutions to help customers run applications, manage infrastructure, and improve performance securely and at scale. The team also drives innovation in cloud-native technologies and supports global operations through scalable, reliable systems.
Manage support tickets by reviewing customer issues, initiating contact to understand concerns, and keeping customers informed throughout the resolution process.
Use provided tools and applications-such as diagnostic utilities, system logs, performance monitors, and proprietary platforms-to investigate and troubleshoot technical problems effectively.
Resolve or escalate a variety of customer issues, document technical work and research promptly, and maintain accurate case records for transparency and knowledge sharing.
Collaborate across teams and products to address moderately complex technical issues, leveraging cross-functional expertise to ensure thorough resolution.
Participate in technical and non-technical training sessions to build proficiency in support topics and stay current with evolving tools and processes.
Contribute to continuous improvement by identifying inefficiencies, suggesting enhancements to automated tools, and providing feedback on product and process improvements.
Assist in post-incident reviews and root cause analysis to prevent recurrence as part of incident management participation.
Create or update internal and external documentation to support customers and peers in resolving issues more efficiently.
Other relevant tasks assigned by the management
Azure A&I (Apps & Infrastructure) is the core team behind Microsoft Azure's foundational cloud services. It focuses on building and managing virtual machines, containers, and hybrid cloud solutions to help customers run applications, manage infrastructure, and improve performance securely and at scale. The team also drives innovation in cloud-native technologies and supports global operations through scalable, reliable systems.
Manage support tickets by reviewing customer issues, initiating contact to understand concerns, and keeping customers informed throughout the resolution process.
Use provided tools and applications-such as diagnostic utilities, system logs, performance monitors, and proprietary platforms-to investigate and troubleshoot technical problems effectively.
Resolve or escalate a variety of customer issues, document technical work and research promptly, and maintain accurate case records for transparency and knowledge sharing.
Collaborate across teams and products to address moderately complex technical issues, leveraging cross-functional expertise to ensure thorough resolution.
Participate in technical and non-technical training sessions to build proficiency in support topics and stay current with evolving tools and processes.
Contribute to continuous improvement by identifying inefficiencies, suggesting enhancements to automated tools, and providing feedback on product and process improvements.
Assist in post-incident reviews and root cause analysis to prevent recurrence as part of incident management participation.
Create or update internal and external documentation to support customers and peers in resolving issues more efficiently.
Other relevant tasks assigned by the management
Yêu cầu công việc
Advanced English proficiency (equivalent to IELTS 6.5 or higher)
Open to Fresher with Tech Background: A solid foundation in IT or programming is must
Customer service mindset
Working hours: Willingness to work in rotating shifts, including night shifts
7am - 4pm
3pm - 12am
11pm - 8am
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
Includes holiday and Tet shifts as assigned, allowances provided per labor law
Open to Fresher with Tech Background: A solid foundation in IT or programming is must
Customer service mindset
Working hours: Willingness to work in rotating shifts, including night shifts
7am - 4pm
3pm - 12am
11pm - 8am
9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)
Includes holiday and Tet shifts as assigned, allowances provided per labor law
Quyền lợi được hưởng
Salary ranges (Gross): 18.000.000 - 24.000.000 Gross
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Salary at 100% during the probationary period
90% contribution of the gross salary to social insurance
An employee who works at night (10PM -6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance
20 days leave (12 days of annual leave and 8 days of sick leave)
Training will be offered
Full working equipment will be provided Annual Health Checkup
Activities: Birthday party, Employee engagement activities.
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm "Ứng tuyển" ngay dưới đây.
Thông tin công ty
Giới thiệu
Công ty TNHH iTechwx
We are iTechwx, established in mid-2022, with 700 employees across 4 offices in Ho Chi Minh City and Ha Noi City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Our culture is built on the pillars of accountability, passion, and professionalism. With these principles at the heart of everything we do, they are deeply embedded in every aspect of our operations, influencing how we cultivate talent and engage with our customers.
Accountability ensures that our team members remain responsible and dependable.
Passion drives our commitment to excellence and continuous improvement.
Professionalism guides our conduct, ensuring integrity and respect in all interactions.
Together, these principles shape us - iTechwx
Quy mô
Từ 10 - 25 nhân viên Nhân viên
Địa chỉ
92 Nguyễn Hữu Cảnh, phường Thạnh Mỹ Tây, thành phố Hồ Chí Minh
